Online Policies

Returns & Exchanges

We will gladly accept your returns for a credit card refund within 14 days of purchase on regular price merchandise. All merchandise needs to have the original tags attached and shoes need to be returned in the original box. All returns after 14 days will be given a store credit. There will be a $5.00 shipping and handling fee for all exchanges. Merchandise is subject to availability.

SALE items are a FINAL SALE

Please address your returns to:

Madison and Friends, Returns

43 East Oak Street

Chicago, Il 60611

Shipping & Handling

Madison and Friends will ship all orders via UPS ground service. You have the option to choose 2nd, 3rd, or next day delivery at an additional charge.  Please allow at least 48 hours for your order to process before shipping. All orders over $150 will be shipped UPS Ground free of charge within the United States. Strollers will not be shipped free of charge. We will add on shipping costs for strollers depending on weight and location of delivery, please call for more details on stroller shipping. 

Madison and Friends is unable to ship outside the United States.

Sales Tax

Illinois deliveries subject to 10.25% tax.

Note:
Madison and Friends will only honor credit cards issued by American banks

All items purchased on our web site are pulled from our stores.  We apologize if an item is sold out and still listed on our web site as available.  You will not be charged for any items that are not available.

"Madison and Friends", "The Denim Lounge", and "Unique clothes for unique kids", are registered trademarks of Unique Concepts LLC of Chicago, IL

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)